Why automate processes, and where to start
Copy-pasting between tools, re-keying data, chasing approvals by email: every team carries hours of repetitive work that adds no value and breeds errors. Automating it is one of the fastest, clearest returns digital offers.
But automating a broken process just makes a mess faster. I teach the method: spot the right candidates, simplify before automating, choose the right tool and deploy reliably — with humans kept in control of what matters.
Simplify, then automate: never automate a broken process — fix it first, then let the machine run it.