Community management

Community management trainer in Lyon

Animate a lively, engaged community. I train your community managers to create content, dialogue with your audience and handle the daily — including tricky moments.

On video

Watch Romain Rissoan on this topic

Why professionalise community management

The community manager is your brand's voice on social. Beyond posting, they animate, reply, federate and defuse. It's a full profession requiring method, organisation and composure.

I train your teams to structure their work: editorial calendar, content creation, animation, moderation and handling sensitive situations, with the right tools.

A community is cultivated: consistency, listening and responsiveness make the difference.

Example training programmes

Complete community management formats

Each format is tailored to your level, your sector and your goals.

Profession

The community manager's job

2 daysCommunity / comms

Role, organisation, editorial calendar and daily tools.

Content

Create engaging content

1 dayCreative

Formats, brand voice and visual creation (including with AI).

Moderation

Animate & moderate your community

1 dayCommunity / support

Dialogue, moderation and handling tricky situations.

What I can do for you

Beyond training, I support you across your whole project:

  • Structuring your community management.
  • Editorial calendar and processes.
  • Training your community managers.
  • Moderation and tone charter.
  • Advice on management tools.

Who it is for

  • Community managers and comms officers.
  • Brands animating communities.
  • SMEs and freelancers.
  • Associations and public bodies.

Community management training in Lyon, Paris and Geneva

Based in Lyon (80 Cours du Docteur Long), I deliver on-site across the Auvergne-Rhône-Alpes region, in Paris and Geneva, as well as in Marseille, Bordeaux, Toulouse and Nice — and remotely via virtual classrooms, in English or French.

Frequently asked questions

You may be wondering…

Do you need to be creative to be a CM?
Creativity helps, but method and consistency matter just as much. The training equips on both.
How to handle negative comments?
A key point: we work on moderation and handling sensitive situations.
Which tools do you cover?
Scheduling, creation and monitoring tools suited to your context.
Do we work on our accounts?
Yes, exercises are about your real networks.

Explore also

Let's get practical

Bring your community to life

Describe your social presence: I'll design a tailored community management training.

Get in touch