E-reputation

E-reputation trainer in Lyon

Master what is said about you online. I train your teams to monitor, build and protect your e-reputation: reviews, monitoring, content and crisis management.

On video

Watch Romain Rissoan on this topic

Why steer your e-reputation

Before buying or applying, people search your name online. Customer reviews, articles, comments: your digital reputation directly influences your business, and it builds with or without you.

I help you set up monitoring, encourage positive signals, respond to reviews and anticipate crises to durably protect your image.

Take back control: your online reputation is steered, not endured.

Example training programmes

Concrete e-reputation formats

Each format is tailored to your level, your sector and your goals.

Monitoring

Monitor your e-reputation

1 dayComms / leadership

Monitoring tools, alerts and mapping of your online presence.

Building

Build a positive image

1 dayMarketing / comms

Reviews, content and signals that build trust.

Crisis

Manage an online crisis

Half-dayLeadership / comms

Anticipate, react and limit the impact of a bad buzz.

What I can do for you

Beyond training, I support you across your whole project:

  • Audit of your current e-reputation.
  • Setting up monitoring.
  • Review-management strategy.
  • Crisis-management preparation.
  • Training the teams involved.

Who it is for

  • Executives and communication managers.
  • Retailers and professionals exposed to reviews.
  • Customer relationship teams.
  • People concerned about their online image.

E-reputation training in Lyon, Paris and Geneva

Based in Lyon (80 Cours du Docteur Long), I deliver on-site across the Auvergne-Rhône-Alpes region, in Paris and Geneva, as well as in Marseille, Bordeaux, Toulouse and Nice — and remotely via virtual classrooms, in English or French.

Frequently asked questions

You may be wondering…

Can a negative review be removed?
Rarely directly. We mostly learn to respond well and strengthen positive signals.
Which monitoring tools?
From free alerts to dedicated platforms, depending on your need and budget.
How to handle a bad buzz?
Through anticipation and a controlled response: that's the crisis-management part.
Does it concern executives?
Yes, executives' personal reputation is part of the topic.

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Let's get practical

Protect and grow your online image

Let's talk about your situation: I'll design a tailored e-reputation training.

Get in touch